Terms & Conditions
Neroli Glow Website Terms and Conditions
Welcome to Neroli Glow, your destination for organic cosmetics! Before you proceed with your order, please read and understand the following terms and conditions:
1. Ordering Process:
- Orders for Neroli Glow products are exclusively made via the website or you can contact us on our WhatsApp number. You can initiate the ordering process by contacting our WhatsApp number provided on our website or order directly from our website.
- By placing an order through the Website or WhatsApp, you agree to abide by these terms and conditions.
2. Pricing:
- All prices listed on the Neroli Glow website are in US dollars (USD) unless otherwise stated.
- Prices displayed do not include shipping costs, which will be calculated separately during the checkout process.
3. Payment:
- We currently offer Cash on Delivery (COD) as the sole method of payment. Payment will be collected upon delivery of your order.
4. Shipping:
- We aim to dispatch orders within 2-5 working days of receiving your order confirmation, subject to product availability.
- Shipping costs will be calculated during the ordering process based on your location and the weight of the items in your order.
- Delivery times may vary depending on the destination. While we strive to deliver your order in a timely manner, please note that shipping delays may occur due to factors beyond our control, such as customs clearance procedures or unforeseen circumstances.
5. Product Availability and Information:
- We strive to provide accurate and up-to-date product information on our website, including descriptions, ingredients, pricing, and availability. However, we cannot guarantee the accuracy, completeness, or reliability of any product information.
6. Intellectual Property:
- All content on our website, including text, graphics, logos, images, and software, is the property of Neroli Glow or its licensors and is protected by intellectual property laws.
7. Returns and Exchanges:
- Due to the nature of our products, we do not accept returns or exchanges unless the items received are damaged or defective. If you receive a damaged or defective item, please contact us within 7-10 days of receiving your order to arrange for a replacement or refund.
8. Limitation of Liability:
- In no event shall Neroli Glow, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website.
9. Changes to Terms and Conditions:
- Neroli Glow reserves the right to modify or revise these terms and conditions at any time without notice. Your continued use of our website after any modification indicates your acceptance of the modified terms.
10. Privacy Policy:
- Your privacy and security are important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.
11. Governing Law:
- These terms and conditions shall be governed by and construed in accordance with the laws of the Lebanese Republic, without regard to its conflict of law principles.
12. Contact Us:
- If you have any questions or concerns regarding your order or these terms and conditions, please don't hesitate to contact us via WhatsApp, email written on the website footer, or our customer service chat on our website.
By placing an order with Neroli Glow, you acknowledge that you have read, understood, and agreed to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.
